How we handle your information and protect your privacy
Hey there, and thanks for taking the time to read through this. Look, we get it - privacy policies aren't exactly beach reading material, but we genuinely care about protecting your information here at Glaivorward.
This policy explains what data we collect when you stay with us, browse our website, or use our services. We've tried to keep it straightforward without all the usual legal jargon that makes your eyes glaze over.
By booking a room, using our spa, dining at our restaurant, or just poking around our website, you're agreeing to the practices we've outlined here. If something doesn't sit right with you, reach out - we're happy to chat about it.
When you make a reservation or create an account, we'll need the basics: your name, email, phone number, and address. For payment, we collect credit card info (though we don't store full card numbers on our servers). If you've got dietary restrictions or room preferences, we keep those notes too.
Like most websites these days, we collect some technical data when you visit - your IP address, browser type, device info, and which pages you check out. It helps us figure out what's working and what needs fixing.
During your visit, we might note your service preferences - maybe you always order room service at 8 AM or prefer extra towels. We keep records of spa appointments, restaurant reservations, and any special requests you make. It's all about making your next visit even smoother.
Sometimes we get info from booking platforms, travel agents, or our loyalty program partners. We might also pull in public data if needed for verification or fraud prevention.
We're not collecting your data just for kicks. Here's what we actually do with it:
We're not in the business of selling your data to random companies. But there are some situations where we need to share info:
We work with trusted partners who help run the hotel - payment processors, booking systems, email services, that sort of thing. They only get access to what they need to do their job, and they're contractually bound to keep it confidential.
If you book through a travel agency or use our adventure tour partners, we'll share relevant details with them. Same goes for our wellness center if you've booked spa treatments.
If we're legally required to hand over information - like in response to a court order or government request - we'll comply. We'll also share data if we believe it's necessary to prevent fraud or protect someone's safety.
In the unlikely event we sell the hotel or merge with another company, your information would be part of that transaction. Don't worry though - the same privacy protections would still apply.
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small text files that help our website remember you and work properly.
These keep the website functioning. They remember your booking details as you move through the reservation process and keep you logged into your account. Can't really turn these off without breaking the site.
We use tools like Google Analytics to see which pages get the most traffic and where people tend to drop off. It's all anonymous data that helps us improve the site experience.
These track your interests so we can show you relevant ads when you're browsing other sites. You can disable these through your browser settings if they're not your thing.
Most browsers let you control cookies through their settings. Just know that blocking certain cookies might make parts of our website less functional.
We take security seriously around here. Your data is protected with industry-standard encryption both when it's traveling over the internet and when it's sitting on our servers.
Our payment processing is PCI-DSS compliant, which is fancy talk for saying we follow strict standards for handling credit card info. We don't store full card numbers - that's handled by our secure payment processor.
Our staff only has access to the information they need to do their jobs. We regularly update our security measures and run checks to stay ahead of potential threats.
That said, no system is 100% bulletproof. While we do everything we can to protect your data, we can't guarantee absolute security. If you notice anything suspicious with your account, let us know right away.
It's your data, and you've got rights when it comes to how we handle it:
You can request a copy of the personal data we hold about you. We'll provide it in a commonly used format that you can take elsewhere if you want.
If something's outdated or just plain wrong, you can ask us to fix it. You can update most info yourself through your account settings.
Want us to delete your data? In most cases, we can do that. There are some exceptions - like if we need to keep records for legal or accounting purposes - but we'll be upfront about what we can and can't delete.
Not interested in our promotional emails? Click the unsubscribe link at the bottom of any marketing message. You'll still get important transactional emails about your bookings though.
In certain situations, you can object to how we're using your data. We'll stop unless we have compelling legitimate grounds to continue.
To exercise any of these rights, just reach out to us at the contact info below. We'll respond within a reasonable timeframe, usually within 30 days.
Our services aren't directed at kids under 16, and we don't knowingly collect personal information from them. If you're booking a family stay, the reservation should be made by an adult.
If we discover that we've accidentally collected data from a child under 16, we'll delete it as quickly as possible. If you're a parent and think we might have info about your child, please contact us.
We're based in Canada, but we welcome guests from all over the world. If you're booking from outside Canada, your information might be transferred to and processed in Canada or other countries where our service providers operate.
These countries might have different data protection laws than where you live. But don't worry - we make sure appropriate safeguards are in place to protect your data no matter where it goes. This includes using standard contractual clauses approved by relevant authorities.
By using our services, you're acknowledging and agreeing to these transfers.
We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know by posting a notice on our website or sending you an email.
The "Last Updated" date at the top of this page tells you when we most recently revised things. It's worth checking back occasionally to stay in the loop.
If you keep using our services after changes take effect, that means you're cool with the updated policy. If you're not okay with the changes, you'll need to stop using our services and contact us about deleting your account.
Got questions about this policy or how we handle your data? We're here to help. Reach out to us through any of these channels:
Email: reservations@glaivorward.info
Phone: +1 (604) 555-0147
Mail:
Glaivorward Hotel & Suites
Attn: Privacy Officer
2845 Lakeshore Boulevard West
Vancouver, BC V6K 2T3
Canada
We'll do our best to respond to your inquiry within a few business days. If you're not satisfied with our response, you also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.
We know privacy policies aren't exactly exciting, but we appreciate you taking the time to understand how we protect your information. If anything here raised questions or concerns, seriously - just ask. We're always happy to chat about it.